Privacy Policy
This Privacy Policy explains how My Memory Cue collects, uses, stores, shares, and protects your data and information.
By using the Platform and Service, you consent to this Privacy Policy described below.
1. Information We Collect
We may collect account information, including:
- Name
- Email address
- Login credentials
- Profile image
- Language preferences
- Subscription details
We may process user content, including:
- Uploaded text
- Audio recordings
- Voice inputs
- Speech transcriptions
- Memorization files
We may also collect technical information, including:
- Device information
- Browser and app version
- IP address
- Crash logs
- Analytics data
- Session information
- Usage behavior
We process payments by third-party processors, but do not store full card information.
2. How We Use Information
We use the collected information and data to:
- Run the service
- Improve the platform performance and AI systems
- Analyze performance
- Personalize the experience
- Process subscriptions
- Monitor usage and detect illegal activities
- Send reminders and notifications
- Improve accessibility and security
3. AI and Voice Processing
We may process audio and speech data using:
- AI transcription systems
- Machine learning technologies
- Cloud processing system
We process the information using trusted providers, like:
- OpenAI APIs
- Google Speech-to-Text
- Cloud system service providers
We may also temporarily process voice data to:
- Generate prompts
- Compare recall performance
- Improve speech recognition performance
4. Data Retention
We may retain certain data and information:
- As long as needed for operations
- For legal compliance
- For monitoring and analysis purposes
- For fraud or illegal activity detection
Users may request deletion of data, subject to legal responsibilities.
5. Data Security
We use industry-standard security tools, including:
- Encryption
- Access controls
- Secure authentication
- Monitoring systems
- Secure cloud network
However, no system is 100% secure or guarantees absolute security.
6. Sharing of Information
We do not sell or abuse personal information. We may share information with:
- Service providers
- Cloud network providers
- Monitoring and analytics services
- Payment gateways
- Legal authorities (when required)
All vendors must accept applicable security and privacy responsibilities.
7. Cookies and Analytics
We may use:
- Cookies
- Device detectors
- Tracking technologies
We use this to improve performance, security, user experience, and marketing efforts.
You can adjust cookie settings from your browser or device preferences.
8. Children’s Privacy
The platform and its services are not directed at children under 13 without parental consent. My Memory Cue complies with COPPA and applicable child data protection laws.
9. International Data Transfers
Data and information may be processed and transferred in countries or regions outside your residence, including the United States.
We apply optimum security for lawful transfers where needed.
10. Push Notifications
We may send:
- Reminders and notifications
- Feature announcements
- Subscription alerts
You can disable these notifications and alerts from your device settings.
11. Data Deletion
Users may request:
- Memorization files deletion
- Account deletion
- Permanent data deletion
However, we may retain certain information for:
- Security and privacy
- Legal compliance
- Fraud prevention
12. Third-Party Services
The platform and its services may include third-party platform links or integrations. We are not responsible for their practices and operations. Please read their terms and policy for further assistance.
13. Updates To This Privacy
This Privacy Policy is subject to updates and changes periodically. Your continued use of the Platform implies acceptance.
14. Contact
For further queries or concerns, please contact My Memory Cue support at: info@mymemorycue.com